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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

This article discusses troubleshooting steps that can help resolve issues when you receive an 'Excel not responding' error, or Excel hangs or freezes when you launch Excel, open a file or save a file.

Cause

Problems with Excel hanging, freezing or not responding may occur for one or more of the following reasons:

  • This issue can occur if you have not installed the latest updates.
  • Excel may be in use by another process.
  • A previously installed add-in may be interfering with Excel.
  • You may need to repair your Office 2010 programs.
  • Antivirus software may be outdated, or conflicting with Excel.
  • Advanced Troubleshooting Another program may be conflicting with Excel.

Resolution

Follow the provided methods in this article in order. If you have previously tried one of these methods and it did not help, go to another method from this list:

Method 1: Install the latest updates

Adobe flash player download mac virus. Click here to show information on how to install latest updates.

You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Office updates, see Install Windows updates.

If installing the latest Office updates did not resolve your issue, continue to method 2.

Method 2: Check to make sure Excel is not in use by another process

Click here to show information on how to make sure Excel is not in use by another process.

If Excel is in use by another process, this information will be displayed in the horizontal status bar at the bottom of the screen. If you try to perform other actions while Excel is in use, Excel may not respond. Let the task in process finish its job before attempting other actions.

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If Excel is not in use by another process, continue to method 3.

Method 3: Investigate possible issues with add-ins

Click here to show information on how to look for add-in issues.

While add-ins can enhance your experience, they can occasionally interfere or conflict with Excel. Try starting Excel without add-ins to see if the problem goes away. Here's how:

  1. Do one of the following:

    If you are running Windows XP, click Start, and then click Run.

    If you are running Windows Vista or Windows 7, click Start.

  2. Type Excel /safe, and then click OK.

  3. If the issue is resolved, on the File menu, click Options, and then click Add-Ins.

  4. Select COM Add-ins, and then click Go. Conjuring 2 free download.

  5. Click to clear all the check boxes (Disable the Add-ins) in the list, and then click OK.

  6. Restart Excel.

If the issue does not occur, start enabling the add-ins one at a time until the issue occurs. This will allow you to figure out which add-in is causing the problem. Be sure and restart Excel each time you enable an Add-in.

If disabling add-ins did not resolve your issue, continue to method 4.

Method 4: Repair your Office 2010 programs

Click here to show information on how you can repair Office 2010 programs.

Repairing your Office 2010 programs can resolve issues with Excel not responding, hanging, or freezing by automatically repairing errors in the file.

  1. Quit any Microsoft Office programs that are running.
  2. Open the Control Panel, and then open Add or Remove Programs (if you are running Windows XP) or Programs and Features (if you are running Windows Vista or Windows 7).
  3. In the list of installed programs, right-click Microsoft Office 2010, and then click Repair.

Note

If you are using Office Click-to-Run, please see the following Microsoft Office article and follow the steps to Repair Office Click-to-Run:

If you're not sure if the version of Office that you have is Click to Run, check your version by:

  1. Open any Office product (Excel, Word, PowerPoint etc.).
  2. Click on the FileTab and select Help.
  3. Under 'About Microsoft Office', it should say (32-bit) or (64-bit) next to the version number.
  4. If you have a Click to Runversion, it will be stated there.

If repairing your Office programs did not resolve your issue, continue to method 5.

Method 5: Check to see if your antivirus software is up-to-date or conflicting with Excel

Click here to show information on how you can check for conflicts or if the antivirus is up to date.

If your antivirus software is not up-to-date, Excel may not function properly.

To check whether your antivirus software is up to date

To keep up with new viruses that are created, antivirus software vendors periodically provide updates that you can download from the Internet. Download the latest updates by visiting your antivirus software vendor's website.

For a list of antivirus software vendors, see Consumer security software providers.

To check whether antivirus software is conflicting with Excel

If your antivirus software includes integration with Excel, you may experience performance issues. In this case, you can disable all Excel integration within the antivirus software. Or, you can disable any antivirus software add-ins that are installed in Excel.

Important

Changing your antivirus settings may make your PC vulnerable to viral, fraudulent, or malicious attacks. Microsoft does not recommend that you attempt to change your antivirus settings. Use this workaround at your own risk.

Counter strike go free download for mac. You may have to contact your antivirus software vendor to determine how to configure the software to exclude any integration with Excel or to exclude scanning in Excel.

If updating you antivirus software, and excluding it from integrating with Excel did not resolve your issue, continue to Advanced Troubleshooting.

Advanced Troubleshooting

This section is intended for more advanced computer users. If you are not comfortable with advanced troubleshooting, go to the More Information section.

Perform a Selective Startup to determine if another program is conflicting with Excel

Click here to show information on how to perform a selective startup.

When you start Windows normally, several applications and services start automatically and then run in the background. These applications and services can interfere with other software on your PC. Performing a Selective Startup or 'clean boot' can help you identify problems with conflicting applications. To perform a Selective Startup, see How to perform a clean boot in Windows.

If performing a Selective Startup does not resolve your issue, continue to method 2.

More Information

If the information in this knowledge base article did not help resolve your issue in Excel 2010, select one of the following options:

  • More Microsoft online articles:Perform a search to find more online articles about this specific error
  • Help from the Microsoft Community online:Visit the Microsoft Community online and post your question about this error.
  • Contact Microsoft support:Find the phone number to contact Microsoft Support.
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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you open or use Microsoft Excel, Excel stops responding, hangs, freezes, or stops working. Additionally, you may receive one of the following error messages:

Excel is not responding.

Excel has stopped working.

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Resolution

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Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.

Method 1: Start Excel in safe mode

Safe mode lets you safely use Excel without encountering certain startup programs. You can open Excel in safe mode by pressing and holding Ctrl while you start the program or by using the '/safe' option (that is, excel.exe /safe) when you start the program from the command line. When you run Excel in safe mode, it bypasses functionality and settings such as alternative startup location, changed toolbars, the xlstart folder, and Excel add-ins. (However, COM add-ins are excluded.)

If your issue is resolved after you run Excel in safe mode, see the following articles in the Microsoft Knowledge Base:

291288 Description of the startup switches for Excel

280504 How to troubleshoot startup problems in Excel 2013

If your issue is not resolved after you start Excel in safe mode, go to method 2.

Excel

Method 2: Investigate possible issues with COM add-ins Many developers create add-ins for Excel. These add-ins are divided into two types

  • Excel add-ins that are saved as .xla, .xlam, or .xll files.
  • COM add-ins. These add-ins usually have to be installed and include DLLs and registry keys. COM add-ins created for one version of Excel frequently are incompatible with a newer version, and may cause the system to stop responding. They are not disabled by safe mode.

The simplest way to resolve this possible cause is to run this troubleshooter.

Size

If the troubleshooter resolves the issue, but it recurs, you'll have to determine which add-in is causing the problem. To disable COM add-ins, follow these steps:

  1. Select File > Options > Add-ins.
  2. At the bottom of the dialog box, change the Manage dropdown to COM add-ins, and select Go.
  3. Clear the check box for any enabled COM add-ins. select OK.If disabling the COM add-ins alleviates the issue, try enabling them one at a time to test for the problem add-in.

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If these steps do not resolve your issue, continue to method 3.

Method 3: Investigate Excel file details and contents

Excel files can exist on the computer for a long time. They are upgraded from version to version and frequently travel from one user to another user. Frequently, a user inherits an Excel file but doesn't know what is included in the file. The following areas can cause performance or crashing issues:

  • Formulas referencing entire columns.
  • Array formulas referencing an uneven number of elements in the arguments.
  • Hundreds, or perhaps thousands, of hidden or size 0 height and width objects.
  • Too many styles caused by frequent copying and pasting between workbooks.
  • Too many (as well as invalidly defined) names.

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If these steps do not resolve your issue, continue to method 4.

Method 4: Check whether your file is being generated by a third party

Sometimes Excel files are generated by a third-party application. In this case, the files may be generated incorrectly, and some features may not work correctly when you open the files in Excel. If this occurs, test the features in new files outside the third-party application. If the features work correctly, make sure that the third party is aware of the issue.

If your issue is not resolved after you test it outside the third-party application, go to method 5.

Method 5: Perform a selective startup to determine whether a program, process, or service conflicts with Excel

When you start Windows as usual, several applications and services start automatically and then run in the background. These applications and services can interfere with other software on your device. Performing a selective startup (also known as a 'clean boot') can help you identify problems with conflicting applications. To perform a selective startup, see How to perform a clean boot in Windows.

Selective startup is used to help identify the process, service, or application that conflicts with Excel.

If your issue is not resolved after a clean boot, go to method 6.

Method 6: Check whether your antivirus software is up to date or is conflicting with Excel

Antivirus software can interfere with Excel, and cause performance issues. Frequently updating your AV software can correct the issue.

How to check whether your antivirus software is up to date

To keep up with new viruses that are created, antivirus software vendors periodically provide updates that you can download from the Internet. Download the latest updates by visiting your antivirus software vendor's website. For a list of antivirus software vendors, see the following Microsoft website:

How to check whether antivirus software is conflicting with Excel

If your antivirus software includes integration with Excel, you may experience performance issues. In this case, you can disable all Excel integration within the antivirus software by creating exceptions for Excel files.

Important

Changing your antivirus settings may make your PC vulnerable to viral, fraudulent, or malicious attacks. We do not recommend that you try to change your antivirus settings. Use this workaround at your own risk. You may have to contact your antivirus software vendor to determine how to configure software to exclude any integration with Excel.

If updating your antivirus software or excluding it from integrating with Excel does not resolve your issue, go to method 7.Method 7: Verify or install the latest Windows and Office updates

Windows updates

You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities.To install the latest Windows updates, see Microsoft Windows FAQ.

Office updates

For more information about the latest Office updates, see Office Updates.

If your issue is not resolved after you install the latest Windows and Office updates, continue to the advanced troubleshooting in the More Information section.

More information

Advanced troubleshooting

If the methods that were mentioned earlier did not resolve your issue, the issue might be either environmental or file-specific in nature. The following section describes how to troubleshoot additional issues that can cause Excel to stop responding.

Environmental factors

Environmental factors are just as important as file contents and add-ins when you are troubleshooting problems. You can help us determine the cause of your issue by taking the following actions:

  • Follow basic troubleshooting steps.
  • Test files in the cleanest possible environment.

The following sections describe troubleshooting tips that might help diagnose the problem.

Where the file is stored

Several issues can arise when you save an Excel file over a network or to a web server.Moving the file locally will help determine whether there's something wrong with the file or the server where the file is saved. Save the file to your local hard drive is one of the following scenarios is true:

  • You have redirected 'My Documents' folder to a server location.

  • Your files are stored offline.

  • Christmas live wallpaper hd download. You are trying to open files from SharePoint or a Web folder.

  • You are using Remote Desktop or Citrix.

  • You are using network appliances.

  • You work in a virtualized environment. For more information about Microsoft software that's running in a virtualized environment, see the following Microsoft Knowledge Base article:

    897615 Support policy for Microsoft software running in non-Microsoft hardware virtualization software

Memory

Excel files can grow fairly large when you add text formatting and shapes. Make sure that your system has enough RAM to run the application. For system requirements of the Microsoft Office suites, see the following Microsoft Knowledge Base article:

Printers and video drivers

When Excel is started, it examines the default printer and video drivers that will display the Excel workbooks. Excel is printer-intensive. Therefore, it will run even slower when Excel files are saved in Page Break Preview view. Testing the file by using different printers such as the Microsoft XPS Document Writer printer driver or the VGA video driver will determine whether the problem is with a specific printer or video driver.

If you still have hanging or crashing issues in Excel after you work through the resolution methods that are mentioned here, contact Microsoft Support for guided troubleshooting.